Cancellation Policy Refund Policy Ticket fees for STARS Dorset training and events are non-refundable in the event of cancellation in advance by you or your non-attendance on the day except in the circumstances stated below. Making a booking Where you make a booking directly with us, you are entering into a contract with us for the provision of the relevant training course. We will provide you with confirmation of your booking by email. Fees and payment You will be informed prior to booking an event or other service of the specific fees. Payment must be made in full in advance of the event or service, and, subject to the cancellation and refund provisions at sections 3 and 4 below, the fees are non-refundable. When booking an event we will let you know available payment methods. We may change our fees for our services at any time, so fees previously quoted may have changed at the time you make your booking. Promotional discounts offered by STARS Dorset after you have made your booking cannot be claimed or applied retrospectively to that booking. Cancellation by you The following cancellation and refund provisions apply to bookings: You may cancel a booking by email (to the email address at section 7 below): at least 60 days before the first date of the event or service you have booked, in which case you will be entitled to a 100% refund; or between 30 and 60 days before the first date of the event or service you have booked, in which case you will be entitled to a 50% refund. As an alternative to these refunds, you have the option for us to issue you with a credit note to be used for a future event. These cancellation and refund (or credit) provisions do not apply to parts of an event such as a seminar within a series, but only to a whole event or complete series. If you cancel under 30 days before the first date of the event or service, then you will not be entitled to any refund or credit. However, in the case of a STARS Dorset public event, you may give your place at an event to another person if you let us know that person's name at least 24 hours before the event begins. STARS Dorset - Working with Complex Trauma - Counsellor Induction Training is non-transferable as delegates will need to have successfully completed the recruitment process. Changes or cancellation by us We may change a speaker at one of our events, or make minor changes to the content of the event or service, without offering a refund. However, if a solo presenter cancels then we will offer you a full refund or transfer your fee to another STARS Dorset Training event. We may need to cancel an event or service (and will provide you with a refund): should our minimum numbers not be reached by the closing time for bookings; or in other circumstances beyond our reasonable control. Online delivery of services Where an event or service is to be provided online, you (or anyone attending the event or service in your place) will need to make your own arrangements to access the internet and the appropriate online communications facility. If you have any problems with this, please let us know, and we will discuss the options with you. Your behaviour You must behave responsibly and appropriately during the provision of our services, and be respectful of others attending an event (and you must ensure that anyone attending in your place does the same). You may be asked to leave an event if your behaviour is not appropriate. STARS Dorset Training and Events can be contacted at Email: [email protected] Telephone: 01202 308840