This role involves taking calls from those looking for confidential listening support, further information or referral to the centre.

Skills and Qualifications

Any relevant experience offering support to vulnerable groups is preferential but not essential. Good listening skills and good interpersonal skills.

Time Commitment

Two 2 hour duties a month on the helpline and attend one monthly 2 hour supervision session.


Training will be provided and an induction where you will learn more about our history, our work and the role. Helpline Volunteers must be able to complete six sessions of sexual violence awareness training. If at the end of the training we, and you, still feel this is the right role for you you will be paired with a Mentor who will work alongside you for the first three months.

Additional Information

All our Support Line Volunteers undergo a Disclosure and Barring Service (DBS) check. The Support Line currently runs a the following times Monday 1pm - 3pm, Tuesday 10am - 12pm, Wednesday / Thursday / Friday 7.30pm - 9.30pm and Saturday 4pm - 6pm.

Here's a blog from one of our Support Line Listener Volunteers who can explain a bit more about the role, click here for Victoria's Volunteering Story

To apply please contact Charlie Souter-Philips our Volunteer Co-ordinator on 01202 308848 or email  [email protected]